FREQUENTLY ASKED QUESTIONS

1.    What do I need to bring?

Dress in warm clothes and wear comfortable shoes.  You should also bring your camera, sunglasses and some sunscreen.

2.    How long is the trip?

Allow 1.5 hours for the Luxmore Jet Adventure. We’ll transfer you to and from our pick up points in Te Anau and you’ll spend a minimum of an hour in the jet boat.
You’ll need about the same amount of time if you’re taking one of our Jet/Flight tours too.

3.    How often do you run your trips?

Our trips run daily at 11am, 2pm and 4pm in the summer and 11am and 2pm in the winter.  Call Luxmore Jet on 0800 25 38 26 for bookings or if you have any special requirements as we may be able to accommodate your time frames in certain instances.

4.    What is the minimum age requirement?

We can take anyone from 0 to 100 years old or more!

5.    Do you take children?

Yes, children under 16 are welcome.  Under 5’s travel free of charge.

6.    Can I bring my camera?

Definitely, there are plenty of photo opportunities throughout the trip and we want you to make the most of them.

7.    Where are your pick up points?

Our main pick up point is on the Te Anau lake front at the Wings and Water float plane offices.  Alternatively, if you want to leave your car at The Moose car park, we can pick you up from there or from your accommodation.

8.    Do you provide transport?

Yes, we provide courtesy transport to and from Te Anau to Queens Reach on the Upper Waiau River where you climb on board the jet boat.

9.    Can you pick me up from my accommodation?

Yes, we can collect you if you are staying within the Te Anau township.  Just let us know where you are staying and we can arrange a pick up.

10.    Are the trips weather dependant?

Fiordland is still beautiful in the rain.  As the weather can be changeable we usually make a call on the day, however, your comfort is our priority and bear in mind that the skipper doesn’t really like getting wet either!

11.    Will I get wet?

We usually tell our guests “Not unless it rains!”

12.    Is your company environmentally friendly?

Absolutely.  The Mercruiser engines fitted to our jet boats are of the latest technology and meet very strict emission standards. They are rated Ultra Low 3 Star by the California Air Resources Board.

13.    What equipment/gear do you provide?

We provide life jackets for every passenger and warm beanie hats if you would like to use them.

14.    How safe is your jet boat ride?

Your safety is extremely important to us. Everyone is required to wear a life jacket throughout the trip and our jetboats are inspected and certified annually to Maritime New Zealand safety standards.

15.    How many people can you take?

We can take up to 11 people in the boat at any one time.  For group bookings we have two jet boats so can accommodate up to 22 people per trip.  Call Luxmore Jet on 0800 25 38 26 to discuss your requirements.

16.    How many Lord of the Rings locations will we visit?

We will stop at 3 Lord of the Rings film locations on the Upper Waiau River. These locations are of the River Anduin shown in the first of the Lord of the Rings trilogy "The Fellowship of the Ring".  If you book one of our jet boat/flight combo options, you’ll also fly over additional locations shown in the film.

17.    How easy is it to get into the jet boat?

Very easy.  It’s a matter of taking a few steps along the specially designed boat trailer before stepping down into the boat and finding your seat.

18.    What if I am pregnant or have back problems?

We don’t impose any restrictions if you are pregnant or have back problems.  The decision is entirely yours.

19.    When will you charge my credit card?

We collect your credit card details at the time of booking, however, your card won’t be debited until the day of travel.

20.    What is your cancellation policy?

If you cancel your trip within 24 hours of the time of travel, there is a 100% cancellation fee.




 

 

 

 
LUXMORE JET
Location: Lakefront Drive, Te Anau
Phone: + 64 3 249 6951
Call Free: 0800 253 826
Email: info@luxmorejet.com
 



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